Location: New Orleans, LASummary
The Patient Representative is part of the
Tulane University Campus Health team of committed professionals dedicated to supporting and promoting student health and wellbeing as a core
institutional value through a multidisciplinary, comprehensive approach. This patient representative position resides within the Health
Center for Student Care and reports to the Director of Operations and Auxiliary Services. The individual serving in this role is responsible
for front desk operations.
The patient representative greats patients and visitors upon arrival, enters and verifies insurance
information, answers phones, schedules appointments, checks out patients after their visit, and provides excellent customer service. Works
closely with the Senior Patient Representative to coordinate patient care with nurses and providers to maintain a consistently high standard
of care. This position contributes substantially to the ongoing integrity of clinic operations.
Located in the unique
and iconic city of New Orleans, Tulane is a highly regarded and selective independent research university, a member of the prestigious
Association of American Universities (AAU), and offers undergraduate, graduate, and professional degrees in the liberal arts, science and
engineering, architecture, business, law, social work, medicine, and public health. Tulane University Campus Health is fully accredited by
the Accreditation Association for Ambulatory Health Care (AAAHC) and serves a student body of over 13,500.
The patient
representative greats patients and visitors upon arrival, enters and verifies insurance information, answers phones, schedules appointments,
checks out patients after their visit, and provides excellent customer service. Works closely with the Senior Patient Representative to
coordinate patient care with nurses and providers to maintain a consistently high standard of care. This position contributes substantially
to the ongoing integrity of clinic operations.
Located in the unique and iconic city of New Orleans, Tulane is a highly regarded and
selective independent research university, a member of the prestigious Association of American Universities (AAU), and offers undergraduate,
graduate, and professional degrees in the liberal arts, science and engineering, architecture, business, law, social work, medicine, and
public health. Tulane University Campus Health is fully accredited by the Accreditation Association for Ambulatory Health Care (AAAHC) and
serves a student body of over 13,500.
Required Knowledge, Skills, and Abilities:
1. Excellent verbal and written
communication skills.
2. Excellent customer service skills; ability to work well with others.
3. Great
organizational and time management skills.
4. Proficient data entry skills; familiarity with electronic database
management and reporting.
5. Proficient keyboard sills and a working knowledge of Microsoft Office Word and Excel
software applications.
6. Basics skills – able to perform basic mathematical calculations, balance and reconcile
figures, punctuate properly, spell correctly and transcribe accurately.
7. Ability to maintain confidentiality in all
work performed.
2. Excellent customer service skills; ability to work well with others.
3. Great organizational and
time management skills.
4. Proficient data entry skills; familiarity with electronic database management and reporting.
5.
Proficient keyboard sills and a working knowledge of Microsoft Office Word and Excel software applications.
6. Basics skills – able to
perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.
7. Ability to maintain confidentiality in all work performed.
Required Education and/or Experience:
1. High
School diploma or equivalent
AND
2. Two (2) years of office experience to include one (1) year of customer
service
AND
2. Two (2) years of office experience to include one (1) year of customer service
Preferred
Qualifications:
1. Three years’ experience in a medical setting.
2. Experience with third party billing and
insurance.
3. Certified as a CNA, Pharmacy Technician, Laboratory Technician, or Medical Services Coder.
2. Experience with third party billing and insurance.
3. Certified as a CNA, Pharmacy Technician, Laboratory Technician, or
Medical Services Coder.
Compensation Information
This position is classified as “non-exempt, hourly” and is assigned to pay grade
21. Tulane offers a variety of options to enhance your health and well-being so that
you may enjoy more out of life now and in the
future. Learn more about Life at Tulane
as well as our Benefits and Pay. See our
Candidate Resources to learn more about our hiring process and
what to expect.
How to Apply:
This position will close on the date it is filled
Please
Note: Depending on your role and the department in which you work, you may be expected to adhere to COVID-19 requirements, such as
vaccinations and booster shots.
Click “Apply Now” to apply for this job.
Tulane University is committed to creating
a community and culture that foster a sense of belonging for all. We are a recognized employer and educator valuing AA/EEO, Protected
Veterans, and Individuals with Disabilities. We encourage all qualified candidates to apply. We are intentionally seeking candidates who are
committed to fostering equity, diversity, and inclusion in support of Tulane’s Strategy for Tomorrow.
Tulane University is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant
screening process. If you need assistance in completing this application or during any phase of the interview process, please contact the
Office of Human Resources & Institutional Equity by phone at 504-865-4748 or email hr@tulane.edu.