Patient Relations Specialist – Midvalley Dermatology

This position is located at
the Midvalley Health Center in Murray. This position provides exceptional care for our patients and guests by offering them professional
service and creating a memorable patient experience. The incumbent accurately and professionally handles all desk operations including, but
not limited to, all phases of the patient registration and scheduling process. They will also advise patients on financial obligations which
may include the establishment of payment plans. The core responsibilities of this role maximize efficiency through facilitating and ensuring
the accuracy of the information flow between medical staff, hospital staff and other various
departments.

Responsibilities
Essential Functions

• Greets and directs patients to their correct
  destinations both in person and over the phone. Anticipates the needs of the patients and guests then responds in an accurate and timely
  manner.
• May be required to utilize, troubleshoot, and assist patients and family with a check-in kiosk.
• Schedules patient
  appointments and contacts patients for rescheduling, missed appointments and appointment reminders.
• Completes patient admission and
  registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents
  missing information required for registration.
• Verifies patient benefits and eligibility, when needed. Collects all necessary
  co-pays, deductibles, and co-insurance, as needed. Responds to questions regarding accounts status, payment arrangements, and concerns.
  Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.
• Reconciles cash
  against daily charge and cash reports.
• Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent
  information and changes.
• Acts as a liaison between patients, guests, back office staff and providers.
• Assists patients
  with automated medical record access, as needed.
• Manages inventory and maintenance.
• Performs other duties, as
  required.

Skills

• • Demonstrated potential ability to perform the essential functions of the job as outlined
    above.
  • Ability to maintain a professional demeanor in stressful or difficult situations.
  • Ability to provide care
    appropriate to the patient demographic served.
  • Ability to display active listening and verbalize empathy while developing
    relationships with patients, guests and coworkers.
  • Ability to communicate with patients in a confidential, professional manner
    using tact and diplomacy.
  • Ability to assess data regarding the patient’s status and provide care, as detailed in the department’s
    policies and procedures manual.
  • Demonstrated excellent communication, interpersonal, organizational and follow-through skills.

• • Ability to be highly motivated and pay attention to detail with a passion to provide excellent customer service in a fast paced
    environment.
  • Ability to work efficiently and independently.
  • Demonstrated computer skills and an ability and willingness to
    learn new applications and software, procedures and processes.
  • Ability to assimilate data from various sources.

• Demonstrated knowledge of HIPAA regulations to ensure that patient information is guarded and respected.
• Ability to navigate a
  facility with multiple providers and services.

Minimum Qualifications
One year of office experience, customer service
experience, or equivalency (one year of education can be substituted for two years of related work experience).
Current, valid Utah
driver’s license at time of hire may be required in some areas.

This position is patient-sensitive and must fulfill all associated
requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC
standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to
vaccinations.

Preferences

Special Instructions

Requisition Number: PRN41146B
Full Time or
Part Time? Full Time
Work Schedule Summary: Monday-Friday
Department: 01455 – Dermatology Clinical
Hpp
Location: Other
Pay Rate Range: 17.66-22.29
Close Date: 5/5/2025
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/178470